FAQ

 

FAQ for Parents

 
What are the charges?

List of subjects and fees can be found here. Fees are charged on a per subject basis.

What subjects are being offered by Knowledge Jump?

List of subjects currently being offered can be found here.

What are the timings for the classes?

Class timings can be found here.

What will be the duration of the courses?

Duration of courses can be found here.

Why should I consider taking online learning course?

Online courses give you a distinct advantage of learning right from the comfort of your home. You save on precious time and the hassle of traveling from one tuition to another. You engage with the best of teachers and your learning is not hampered in any way because of the distance. Even in case you miss a class or you want to revise a particular topic that has been discussed in the class you have access to recorded video of the class.

Advantages over traditional tutoring academy?

Online courses give you a distinct advantage of learning right from the comfort of your home. You save on precious time and the hassle of traveling from one tuition to another. You engage with the best of teachers and your learning is not hampered in any way because of the distance. Even in case you miss a class or you want to revise a particular topic that has been discussed in the class you have access to recorded video of the class.

What are the hardware and software requirements (Technical requirements)?

Internet Connection

Broadband internet connectivity 1Mbps or more

Computer Requirements

Windows

2 GHz Intel Pentium 4 or faster processor (or equivalent)

2GB of RAM

Microsoft Windows XP, Windows 7 or Windows 8

Mozilla Firefox; Google Chrome

Mac OS

1.8GHz Intel Core Duo or faster processor

1GB of RAM

Mac OS X 10.6, 10.7.4, 10.8, 10.9

Mozilla Firefox; Safari; Google Chrome

Mobile (Tablet/Smartphone)

Apple devices: iPhone 5, iPhone 4S, iPad with Retina display, iPad 3, iPad 2, iPad mini, and iPod touch (4th & 5th generations)

Apple OS Version: iOS 5 and higher

Android supported devices: Samsung Galaxy Tab 2, Samsung Galaxy Tab 10.1, Samsung Galaxy S2, S3, S4, Most Android Phones running OS 4.0 or higher, Nexus 7 tablet

Android OS Version: Android 2.3.4 and higher

How do I contact someone about technical problem?

We will provide the students a technical training at the beginning of the session. Students will have access to our troubleshooting database. Additional technical support can be requested by sending email to support@knowledgejump.net

What if student is unable to attend the class due to power failure or any other technical issues?

We encourage the students to attend the class on scheduled time, however in case of any unforeseen problem recorded video of the last class will be available immediately after the class. A student can view the recorded video to make up for absence/lost time.

Any demo lessons?

Start your no-strings-attached learning! If you are dissatisfied at any point after the first 3 days, we will give you a full refund.

Where I can find introduction of subject teachers?

Brief profile of our teachers can be found here.

Is there any assurance for good grades?

We work hard to bridge your knowledge gap. Results of student’s performance will be available online which students or their parents can access anytime. We make it a point that our students learn the best they can, however, there is no guarantee explicit or implied.

How can I enroll my child for the course?

You can enroll your child by registering here.

How will students take the online learning classes seriously?

We endeavor to provide your child with an engaging online classroom environment. Your child will be able to learn at a rapid pace because our teachers constantly engage students through short quizzes and assessments during the class. Progress of each students is recorded and the performance report is available online for you to see.

How will you make sure that every child is paying attention?

Our teachers constantly engage students through short quizzes and assessments during the class. This ensures that a child stays focused during the class.

How can I make sure that the child learning is equivalent to learning in school?

We endeavor to provide your child with an engaging online classroom environment. Your child will be able to learn at a rapid pace because our teachers constantly engage students through short quizzes and assessments during the class. Progress of each students is recorded and the performance report is available online for you to see.

How will you make sure that the child is not working on another window or surfing other websites?

Our teachers constantly engage students through short quizzes and assessments during the class. This ensures that a child stays focused during the class.

Does it require parental supervision during the class?

While in the classroom we make it a point that students stay focused on what they are learning. Every once in a while you as a parent may sit with your child to observe how they are participating in the class. We do recommend that you go through the performance report of your child available online.

Can students who are enrolled in other educational boards also benefit from an O level based course?

At this time we are offering the courses for O-levels only. However students from other educational boards can enroll to gain knowledge.

How much time is required to teach students how to use the system?

Students will get a short training on how to use interface at the beginning of session. For any additional help that you may require please feel free to contact us at support@knowledgejump.net

 

FAQ for Students

 
What are the charges?

List of subjects and fees can be found here. Fees are charged on a per subject basis.

What subjects are being offered by Knowledge Jump?

List of subjects currently being offered can be found here.

What are the timings for the classes?

Class timings can be found here.

What will be the duration of the courses?

Duration of courses can be found here.

Why should I consider taking online learning course?

Online courses give you a distinct advantage of learning right from the comfort of your home. You save on precious time and the hassle of traveling from one tuition to another. You engage with the best of teachers and your learning is not hampered in any way because of the distance. Even in case you miss a class or you want to revise a particular topic that has been discussed in the class you have access to recorded video of the class.

Advantages over traditional tutoring academy?

Online courses give you a distinct advantage of learning right from the comfort of your home. You save on precious time and the hassle of traveling from one tuition to another. You engage with the best of teachers and your learning is not hampered in any way because of the distance. Even in case you miss a class or you want to revise a particular topic that has been discussed in the class you have access to recorded video of the class.

What are the hardware and software requirements (Technical requirements)?

Internet Connection

Broadband internet connectivity 1Mbps or more

Computer Requirements

Windows

2 GHz Intel Pentium 4 or faster processor (or equivalent)

2GB of RAM

Microsoft Windows XP, Windows 7 or Windows 8

Mozilla Firefox; Google Chrome

Mac OS

1.8GHz Intel Core Duo or faster processor

1GB of RAM

Mac OS X 10.6, 10.7.4, 10.8, 10.9

Mozilla Firefox; Safari; Google Chrome

Mobile (Tablet/Smartphone)

Apple devices: iPhone 5, iPhone 4S, iPad with Retina display, iPad 3, iPad 2, iPad mini, and iPod touch (4th & 5th generations)

Apple OS Version: iOS 5 and higher

Android supported devices: Samsung Galaxy Tab 2, Samsung Galaxy Tab 10.1, Samsung Galaxy S2, S3, S4, Most Android Phones running OS 4.0 or higher, Nexus 7 tablet

Android OS Version: Android 2.3.4 and higher

How do I contact someone about technical problem?

We will provide the students a technical training at the beginning of the session. Students will have access to our troubleshooting database. Additional technical support can be requested by sending email to support@knowledgejump.net

What if I am unable to attend the class due to power failure or any other technical issues?

We encourage the students to attend the class on scheduled time, however in case of any unforeseen problem recorded video of the last class will be available immediately after the class. A student can view the recorded video to make up for absence/lost time.

Any demo lessons?

Start your no-strings-attached learning! If you are dissatisfied at any point after the first 3 days, we will give you a full refund.

Where I can find introduction of subject teachers?

Brief profile of our teachers can be found here.

Is there any assurance for good grades?

We work hard to bridge your knowledge gap. Results of student’s performance will be available online which students or their parents can access anytime. We make it a point that our students learn the best they can, however, there is no guarantee explicit or implied.

How can I enroll in the course?

You can enroll by registering yourself here.

Will teacher’s assistance be only available during the class timings?

Yes. Teacher’s assistance will only be available during the class. However, for any assistance during off-class hours the student can communicate via email with the teacher.

Will I have access to the teacher’s notes at all times?

You will have access to the course material right after the class. The teacher decides which is the best time to handout course material.

How will I appear in the class quizzes and assessment?

Most of the quizzes and assessments during the class are done online. However your teacher may require you to come for a test personally if required. You will be notified by your course teacher well in advance if you are required to come personally.

Does the student have to appear physically somewhere for the tests?

Most of the quizzes and assessments during the class are done online. However your teacher may require you to come for a test personally if required. You will be notified by your course teacher well in advance if you are required to come personally.

How will I be assessed?

You will be assessed through home assignments, online quizzes and assessments. You may be required to come for a test personally if your teacher requires that.

How will the teacher check students work, quizzes and assessments?

The teacher will check your work online during the class or may require you to submit your work by email.

How do you know the person who has logged in is not an imposter?

It does not matter if you or someone else takes the class. Remember it is you who will appear for the final exams.

Does each screen or function include help?

The online learning portal has a user friendly interface. You will get a short training on how to use interface at the beginning of session. For any additional help that you may require please feel free to contact us at support@knowledgejump.net

Will students be notified of course assignment via e-mail?

It is upto your course teacher to give assignments either during the class or send these later by email.

How will I interact with subject teacher during lessons?

Similar to a traditional classroom you will be able to raise your hand during the class to ask a question or reply to a question asked by the teacher. You can do both voice and text chat with your teacher.

Will you provide a motivating class environment? Will I be able to interact with other students?

We endeavour to provide you an engaging online class room environment. You will be able to learn at a rapid pace while having interaction with your peers.